Digital Operations Specialist – Permanent Work from Home

Job Title : Digital Operations Specialist Salary : £30k – £40k pro rata (depends experience and hours worked ) Hours : Flexible – part time/ flexi hours considered. Royal Mile Silver is an independent jewellery business based in the heart of Edinburgh’s Old Town. We design and sell silver, gold vermeil and tungsten carbide jewellery through our physical store on Jeffrey Street, pop ups during peak retail seasons and our growing e-commerce platform. We’re a passionate, close-knit team, and we’re looking for a motivated and inspiring Digital Operations Specialist to manage and optimise the systems that support our retail and online operations.*This is a newly created, in-house role that sits at the intersection of technology, operations, and process management. There will be a period of handover from our current assistant operations manager. You will be the person who keeps our digital infrastructure optimised — from our point of sale system and WordPress/WooCommerce store to our HR tools and internal workflows. You will use AI tools to eliminate repetitive work, build and maintain SOPs, and provide data-driven insights that help us make better decisions.*Oversee and maintain the POS system across the business. (Manage integrations between POS, inventory, and e-commerce platforms· Website & E-Commerce (WordPress/WooCommerce)· Maintain and optimise WordPress website and WooCommerce store· Manage product uploads, pricing updates, and promotions· Monitor site performance, uptime, and user experience· AI & Workflow Optimisation· Identify opportunities to use AI tools to improve efficiency· Build and refine digital workflows across departments· Digital Systems & Integrations· Maintain HR and workforce management systems· Ensure smooth integration between payroll, scheduling, and retail systems (Square Timesheets)· Oversee data integrity across platforms SOP Development & Process Management· Create, document, and maintain Standard Operating Procedures for all key business processes· Monitor compliance and update procedures as systems evolve· Establish clear digital processes for retail and online operations· Conduct regular SOP audits and implement improvements Monitor retail and e-commerce performance metrics· Build dashboards and regular reporting for management· Analyse sales trends, stock performance, and operational efficiency· Proven experience in a digital operations or systems role· Strong WordPress and WooCommerce experience· Experience implementing AI tools to improve workflows· Intermediate graphic design skills (Canva, Adobe) for web and marketing assets Detail-oriented with high data accuracy standards· Opportunity to shape and improve digital operations end-to-end· Autonomy and responsibility within a growing business· Flexible working – ideal if you need to base this around childcare or other commitments.· Competitive salary based on experience £38k – £45K pro rata· A varied, hands-on role with real ownership and impact in a growing small business· Job Types: Full-time, Part-time, Permanent Expected hours: 30.0 – 40.0 per week Employee discount* Ability to commute/relocate:* Edinburgh EH1 1DR: reliably commute or plan to relocate before starting work (required) digital operations:…