ABOUT US
7C3 is part of the C3 family, one of Europe’s largest content marketing networks. We’re totally focussed on creating content that matters. Here in London, we have a varied client list that we’re really proud of, from Sainsbury’s magazine to EY, Lidl and Allianz Trade. Working across B2B and B2C, we seek to engage, inform and entertain audiences across a blend of channels. We’re a friendly bunch and take a holistic approach, blending wellbeing and mental health, personal aims, and business targets to get the best performance from everyone. And we have a fantastic role for the right candidate.
Position: Account Director
Location: London / Hybrid
Contract: 1-year full time FTC Maternity cover
Salary: £48,000–£50,000
OVERVIEW
We are looking for a proven Account Director who can join our team as maternity cover, leading account management and delivery across a diverse portfolio of clients. Using your strong account management skills, you’ll help us continue to build customer relationships and facilitate further growth.
You’ll be reporting directly to the Managing Director, line managing an Account Manager and working closely with the range of brilliant strategy, creative and social people who call 7C3 home.
KEY RESPONSIBILITIES
· Working with clients at all levels on a day-to-day basis, overseeing the end-to-end delivery of
BTL campaigns, helping them formulate and plan their content needs, pushing both them and
7C3 not to simply deliver but to excel in how and what we deliver.
· Lead the internal management of client delivery and chair regular client status meetings,
QBRs/performance reviews.
· Own account profitability, revenue targets and revenue forecasting.
· Develop budgets, timing plans, and scopes of work, having hands on management of all
activities, ensuring the timely delivery of services and assets to clients, resolving any issues to
maintain and strengthen client trust.
· Build on this understanding of client requirements and needs to offer proactive ideas and
solutions, generating delivery against their needs to drive new business and identifying
opportunities for growth.
· Leading your Account Management team, fostering their growth and development through
consistent mentorship, structured development planning and regular reviews.
· Be the voice of the client internally across our other departments to help us not only act in the
best way for them, but to also foster the best possible integrated approach for our clients.
· Work with our senior team to support new business and growth initiatives as they appear.
WHAT YOU’LL BRING
· Minimum of 2 years’ experience operating at Account Director level, ideally from within a
content and/or BTL communications agency.
· Significant and extensive experience in professional client relationship management, with
demonstrated experience working with stakeholders at all levels.
· Proven track record delivering fully integrated campaign content across multiple channels
including digital, social and print.
· Strong commercial acumen with the ability to manage budgets and identify growth opportunities.
· Highly organised with the ability to juggle multiple projects and deadlines, ensuring smooth
campaign execution.
· Excellent client-facing and presentation skills.
· Experience in developing and supporting direct reports to foster a high-performing team.
ABOUT YOU
· Passionate about your jobs and making them a success.
· A sense of urgency, resourcefulness, and a go-getter mentality. You are comfortable working
in a fast-paced environment and navigating ambiguity.
· A reliable, friendly colleague and inspiring member of the team.
· Positive always, with the ability to rise above any setbacks.
· Confident to admit when something isn’t working, come up with ideas and make changes
for the better.
· Keen to develop themselves, share what you learn and use new knowledge to make things better.
· Self-aware, decent and considerate, able to diffuse situations and can work well with different
characters under pressure.
WHAT YOU’LL GET
· 25 days of annual leave + bank holidays (pro-rated for part-time roles)
· An extra day off for your birthday
· Automatic enrolment into our Group Income Protection and Life Assurance schemes via YuLife
· Private medical insurance
· Employee Assistance Programme (EAP)
· Eyecare vouchers
· Pension scheme with employer contribution
· Salary sacrifice scheme (Cycle to Work)
· Regular social events
· Hybrid working model
OUR VALUES
More than duties and targets it’s about HOW you go about your days at 7C3. We are a small but feisty agency, ambitious but kind. The values we hold show the type of people you’ll work with and what really matters to us.
MAKE AN IMPACT– You get involved; you focus on results and create amazing work. You have the infectious energy that makes great things happen. You make a positive impact on the lives of your colleagues, our clients and on the community.
HAVE COURAGE – You make tough decisions for the greater good of the team and agency. You admit when things aren’t working, either for you personally or for the work being produced. You speak up, to make improvements, to make things better. You call out disrespectful behaviour. You jump out of your comfort zone, take smart risks, challenge yourself and learn.
BE KIND – Kindness helps you work well with others and treat them with respect. Kindness delivers a great experience for clients. Being kind and taking a selfless approach gives clarity on the right thing to do. Kindness makes everyone feel welcome, accepted, and valued. Kindness is the unsung hero.
OWN IT – It’s yours to run through walls with to make it happen. Own the problems, make them better. Keep up that relentless passion to create great work. Take charge of your career destiny.
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