Job Description
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We are seeking an experienced Account Manager based in Leeds to join our team!n
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As an account manager you will be accountable for the performance of allocated client account/s in line with business expectations. You will foster and nurture positive relationships to ensure retention and growth of client accounts, while also ensuring the profitable and efficient operation of assigned contracts.
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As part of this role frequent travel between sites will be required.
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Duties & Responsibilities:
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- Maximise the profitability of assigned contracts and deliver required results.
- Develop and maintain strong relationships with clients and internal stakeholders, which enables the delivery of client KPIs in line with business efficiencies.
- Accountable for the delivery of service to budget, contract requirements, and to the satisfaction of the client by directing team members through a clearly defined strategy and accountability process.
- Complete on-site client visits on a regular basis, building relationships and being aware of any potential or existing client dissatisfaction or circumstances that could result in a loss of business, ensuring that all issues are resolved.
- Ensure awareness of all competitive activities within accounts and prevent attrition.
- Resolve any personnel or performance issues before they are escalated.
- Lead and maintain account development plans, supporting change management processes and ensuring risks are mitigated.
- Work flexibly as contracts demand (may include overnight or weekend working & extensive travelling).
- Prepare and complete information for reports within agreed time scales.
- Act always in the best interest of the business
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Qualifications and Skills:
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- Demonstratable experience in a similar/equivalent role
- Strong commercial Acumen
- Excellent communication and reporting skills
- IT literate, with experience of using Microsoft and CRMs
- Self motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirement.
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The successful candidate will receive:
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- 20 days holiday plus bank holidays
- New modern office with on-site gymnasium
- Access to training and development programs
- Regular company events
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Commitment to SBFM Values:
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- Be a Good Personn
We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
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- Play as a Teamn
Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
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- Think Differentlyn
We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth
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- Make an Impact
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We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
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