Job Description
Senior Specialist, Client Service
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Client Service to join our Corporate Trust team. This role is located in Manchester, UK.
Responsibilities
- Manage a portfolio of Loan Funds or CLO (Collateralized Loan Obligations) portfolios of Corporate Trust Clients and serve as the key day-to-day contact, ensuring delivery of contract obligations and servicing the overall client relationship.
- Oversee transaction management including cash and trade (loans, bonds, etc.) management, engage with clients to ensure timely execution, review and prepare reports on portfolio performance, and monitor service levels.
- Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
- Calculate interest rates for each accrual period, distribute rate set notices, bill and collect principal, interest, and fee payments from clients, and distribute all funds collected to syndicate lenders.
- Collect financial statements and compliance requirements from clients as required by the Credit Facility, forwarding such information to each syndicate lender accordingly.
- Process lender assignments, maintain the official lender register, identify and resolve issues, and serve as a high-level escalation point for complex situations to ensure successful resolution.
Qualifications
- Bachelor’s degree or the equivalent combination of education and experience is required.
- Sound technical knowledge of structured finance products including CDO/CLO (Collateralised Debt/Loan Obligations), Direct Lending funds, and Credit Funds is an advantage.
- Client service and operations experience within financial services is strongly preferred.
- SOLVAS background preferred.
- Finance/accounting, compliance/reporting, and reconciliation background experience strongly preferred.
- Excellent communication skills required essential.
- AI proficient
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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