Mobile Cleaning Supervisor

Job Description We are looking for a proactive and organised supervisor who can effectively manage teams, ensure service excellence and maintain compliance across all locations. A company van is provided, and a full UK driving licence is required to support travel between sites. Key Responsibilities Support the contract management team in the delivery and ongoing development of service solution systems, identifying service improvement opportunities. Maintain a healthy, safe and secure environment, ensuring compliance with all Health & Safety legislation. Roster cleaning and facility placemakers to meet contractual requirements, including covering sickness and planned absences. Ensure audits, COSHH, Health & Safety documentation, SOPs and related records are completed, reviewed and kept up to date. Recruit, train and develop frontline placemakers, ensuring effective supervision and performance management. Ensure services are delivered in a commercially responsible manner, maintaining rigorous cost control across labour, materials and consumables. Manage customer queries and complaints in line with the customer complaints procedure, ensuring accurate recording and follow-up. Complete all required reporting, administration and paperwork accurately and on time. Professional and Personal Competencies/Qualifications Supervisory experience within facilities management or cleaning services environments. Strong organisational and supervisory skills, with the ability to work independently while following guidance from line management. Clear understanding of how service outcomes contribute to successful contract delivery. Experience managing business performance to achieve effective operational outcomes. Proactive approach to identifying improvements through service level reviews to maintain customer satisfaction. Full UK driving licence. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….