National Head of IFM Operations

Head of Operations – Integrated Facilities Management Mitie | National role Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high-profile national portfolio. This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi-site IFM contract. This is not a maintenance role – it’s an opportunity for a proven leader to step into a visible, high-impact environment and make a difference.

Responsibilities

• Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front-of-house)
• Driving consistent performance against KPIs, SLAs, and contractual obligations
• Leading, developing, and inspiring a team of senior operational leaders
• Strengthening client confidence and stakeholder relationships at a senior level
• Identifying opportunities for continuous improvement and service innovation
• Supporting the delivery of the Account Plan and wider strategic objectives
• Ensuring full compliance across HSE, statutory, and contractual requirements
• Leading performance reviews, reporting, and operational governance

Qualifications – Experience

• Senior-level experience in Integrated Facilities Management (IFM)
• Proven track record delivering multi-site, national portfolios
• Strong experience across both hard and soft FM services
• Experience managing subcontractors, suppliers, and complex delivery models

Leadership

• Experience leading senior managers within multi-layered teams
• Track record of transformation, stabilisation, or culture change
• Ability to operate as a trusted number two with progression to Account Director

Client Engagement

• Highly credible, confident, and visible with senior stakeholders
• Strong relationship builder with the ability to influence and rebuild trust
• Commercially aware and solutions-focused

Technical & Operational

• Strong understanding of compliance, H&S, and statutory FM requirements
• Commercially astute, with experience in budgets, reporting, and performance management

#J-18808-Ljbffr…