Day Centre Manager

Day Centre Manager (Outreach & Community Services)

Location: Southend-on-Sea

Salary: Competitive

Hours: Full-time, 37 hours per week

Overview

We’re recruiting on behalf of a well-established organisation in Southend-on-Sea seeking an experienced and passionate Day Centre Manager to lead both day centre and outreach services. This is a senior leadership role responsible for delivering high-quality, person‑centred support to individuals experiencing homelessness and multiple disadvantage. You will drive service performance, lead multidisciplinary teams, and ensure services are delivered in a safe, trauma‑informed, and psychologically informed way.

Key Responsibilities

• Provide strategic and operational leadership across outreach and day centre services
• Ensure delivery of flexible, person‑centred support to individuals at risk
• Oversee safe and effective day centre operations, creating a welcoming and supportive environment
• Embed trauma‑informed and psychologically informed practices across services
• Oversee case management quality, including assessments, support plans, and risk management
• Lead on complex and high‑risk cases, including multi‑agency safeguarding responses
• Ensure robust incident management and continuous learning
• Manage and support deputy managers and frontline teams
• Oversee staff performance, development, recruitment, and retention
• Promote a positive team culture focused on wellbeing, accountability, and continuous improvement
• Ensure outreach services are proactive, responsive, and intelligence‑led
• Drive assertive engagement with individuals experiencing entrenched rough sleeping
• Support pathway progression through effective partnership working
• Lead the day‑to‑day running of centre‑based services
• Ensure high standards of health & safety, hygiene, and compliance
• Oversee performance targets, data quality, and reporting
• Build strong relationships with external agencies and community partners
• Represent the service at multi‑agency forums and meetings
• Work collaboratively to improve outcomes and reduce rough sleeping
• Oversee budgets and resource allocation
• Ensure compliance with financial procedures and controls

About You

Essential Experience

• Strong background in homelessness, outreach, or community‑based support services
• Experience managing teams in complex, frontline environments
• Proven experience handling safeguarding, crisis intervention, and complex cases
• Experience working collaboratively with statutory and voluntary sector partners
• Track record of delivering services against KPIs and performance targets
• Strong understanding of trauma‑informed approaches

Skills & Attributes

• Excellent leadership and people management skills
• Confident decision‑maker in high‑pressure situations
• Strong communication and stakeholder engagement ability
• Organised, analytical, and performance‑driven
• Calm, resilient, and solutions‑focused
• Passionate about inclusion, dignity, and positive outcomes

Desirable

• Experience managing day centre services
• Knowledge of local outreach or homelessness pathways
• Full UK driving licence

Equal Opportunities Statement

Adecco Group UK & Ireland is an Equal Opportunities Employer.

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