Customer Security Director

Our Exciting Opportunity

The main purpose of this exciting role is to enable sales of our full product and service portfolio and act as trusted security advisor towards external and internal stakeholders. This by providing our customers with proof points conveying our comprehensive security position and how this will support us to achieve their desired security goals! As a Customer Security Director (CSD) you will be responsible for strengthening Ericsson’s capability to sell, deliver and develop solutions that optimally meet our customer’s security needs while advising the country leadership team on regulatory aspects concerning Privacy and Security that impact Ericsson operation in the country.

You will

• Ensure the Customer’s Security and privacy concerns are identified, understood, acknowledged, addressed and accurately reflected in the contract. Build a structure to verify that we deliver what we promised (contractually) when it comes to security by collaborating with our full security community
• Be empowered to proactively establish yourself as a trusted security advisor towards the customer, as well as internal partners
• Understand, analyze, inform, and act upon applicable regulation and potential changes which can impact Ericsson operation in the geography
• Give proactive security advice to Ericsson Customer Unit, country management, Sales teams, and other decision-makers with regards to Security and Privacy
• Serve as the key contact between the Customer and Ericsson regarding Security and Privacy.
• Interact with Customers, and Government stakeholders to ensure obligations in regards to Lawful Interception are addressed.
• Support in both the pre-sales and post-sales capacity, assessing the customers’ requirements. Based on your proven security experience and collaboration skills advising our customers on the correct solutions or services that meet their expectations
• Proactively advise customers in a wide range of security domains, including risk assessment, governance, data management, product privacy, product security hardening, ISO 27001 security controls and procedures and vulnerability assessment, etc.
• Drive project delivery and gap closure by analyzing customer technology, defining business requirements, and participating in risk analysis

To be successful in the role you must have

• The ideal candidate should be a trusted advisor capable of providing strategic guidance while also being prepared to address critical, high-priority tasks on short notice, requiring extensive cross-functional facilitation within Ericsson.
• Strong relationship management skills, enabling effective coordination between internal and external cybersecurity teams and key stakeholders.
• Proven ability to communicate security and compliance expertise to both internal and external audiences, supporting Ericsson’s security posture to key decision-makers.
• Bachelor’s degree or higher in information technology, security or other similar technical area or equivalent experience. Master’s preferred
• 8-10 years of experience in cybersecurity
• Solid domain expertise in telecom industry, including confirmed experience working with product security, privacy and general cybersecurity.
• Understanding of solution security aspects applicable to the telco space. Such as security implications of: Open RAN, Service Based Architecture, Core and Ran interfaces, network slicing, distributed cloud solutions, Managed service solutions, XaaS Solutions, AI, etc.
• Proficient understanding of the context of local security-based regulation within the communication space
• Solid understanding and knowledge of security frameworks, assurance schemes and regulations specially in the UK and Ireland.
• Solid communication and presentation skills (in written and spoken English) with international and social competence.
• The ability to lead internally effectively, balancing strategic oversight with hands‑on management.

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