Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of Vice President, Transfer Agency Service Delivery Manager Client Operations Manager to join our UK Transfer Agency Operations Team. This role is located in Manchester, UK.
Responsibilities
- Managing day‑to‑day client interactions and escalations across all aspects of Transfer Agency service.
- Developing and implementing strategies to enhance client service delivery, leveraging industry best practices and innovative solutions.
- Serving as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
- Collaborating with cross‑functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
- Monitoring and analyzing performance metrics to identify areas for improvement and implementing corrective actions to enhance client satisfaction.
- Ensuring compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.
- Operational or client service delivery experience preferred.
- Excellent analytical and problem‑solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, focusing on your health, fostering your personal resilience, and helping you reach your financial goals as a valued member of our team. Generous paid leaves, including paid volunteer time, support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.
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