This role is a 12-month Fixed Term Contract.
We’re looking for a senior AI product leader to drive the commercial impact of our AI and personalisation capabilities. This role will shape the long‑term AI product vision, deliver measurable value, and influence strategic decision‑making across the organisation. You’ll partner closely with senior leaders, data science, engineering, commercial teams, and external partners to deliver AI products that unlock revenue growth and transform customer engagement.
If you’re passionate about using AI to solve real business problems, can influence at the highest levels, and thrive in a complex, cross‑functional environment, this could be the perfect next step.
Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Proven leadership of AI/ML product portfolios delivering measurable commercial outcomes (e.g., revenue uplift, ARPU, churn reduction).
- Experience influencing SLT/Executive stakeholders and shaping enterprise‑level AI strategy.
- Strong understanding of personalisation, predictive modelling, and real‑time decisioning platforms.
- Demonstrable ability to lead in a matrixed organisation without formal authority across tech and commercial functions.
- Track record of defining and delivering multi‑year AI product roadmaps aligned to business and platform capabilities.
- Deep experience with outcome measurement frameworks, including ROI tracking, experiment design, and optimisation.
The other stuff we are looking for
- Experience managing external AI partners or cloud providers.
- Background in large‑scale data or digital transformation programmes.
- Strong understanding of ethical AI and governance frameworks.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
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