Senior Vice President, Client Operations Manager

Senior Vice President, OPS Business Technology Liaison Manager

Location: Manchester, United Kingdom.

Responsibilities

• Work within an agile pod in UK Transfer Agency Operations, delivering the operational change required to onboard new UK Transfer Agency clients.
• Own assigned onboarding workstreams across people, process, data and systems—coordinating delivery with Client Service, Technology, Product, Risk/Controls and external vendors, and escalating issues where needed.
• Design and implement workable operating solutions for each onboarding, including process maps, procedures, controls, MI/KPIs, testing support, and a clear handover into BAU operations.
• Operate effectively in a high-volume environment with multiple onboardings in flight—manage priorities, dependencies and RAID, and support cutover readiness to meet agreed client timelines.
• Support agile delivery by actively participating in ceremonies (planning, stand‑ups, reviews, retros), raising blockers early, and driving actions through to completion.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience and 1-3 years of management experience preferred.
• Technical experience and/or project/implementation experience preferred.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools, focus on your health, foster personal resilience, and help you reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time.

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