We have an exciting opportunity for someone who is passionate about people, customer experience, and driving success. Tapi is looking for a motivating, enthusiastic and experienced individual to join the Tapi family and lead our revolution. If you are ready to take the next step in your career, bring the best out of your team and offer great product & customer service, apply today.
Leadership & Management
- Create an enjoyable, engaging, and great place to work for all.
- Effectively lead your Tapi team.
- Responsible for recruiting, training, and developing your team to exceptional standards.
- Regularly monitor colleague performance to ensure it is at its best.
- Provide new colleagues with a complete Tapi induction to enable them to be at their best.
- Manage multiple fitting teams to ensure the highest levels of customer satisfaction.
- Effectively manage rotas to meet the demands of the business.
- Manage all employee data and timesheet submissions.
Store Operations
- Ensure the store always provides an outstanding experience for customers, colleagues, fitting partners & contractors.
- Create an all-inclusive culture where everyone’s contributions are valued, including our fitting partners.
- Oversee the stock control process.
- Build the brand within the area by building relationships with local businesses.
- Develop strong relationships with all Tapi colleagues, our suppliers and with local Tapi stores.
- Maintain a high standard of personal presentation for the store, team, fitters and contractors that enter our customers’ homes on behalf of Tapi.
- Maintain exceptional store standards.
- Comply with Health and Safety to create a safe environment for staff, fitters and all third parties that visit the site.
Sales
- Strive to exceed store and personal sales targets.
- Maximise profit through effective margin and cost control.
- Manage and support all parts of the sales process.
- Ensure that all customer leads are followed up with outstanding Tapi service.
Customer Satisfaction
- Resolve all customer issues and complaints speedily and effectively.
- Ensure we always exceed customers’ expectations to encourage recommendations and repeat business.
- Ensure that all customer interactions are followed up immediately and given outstanding service.
- Ensure excellent communication to customers throughout the sales process.
You are naturally self‑motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best. You are sales‑driven and customer‑focused, passionate about what you do, and understand the value of a consultative sales approach. You can create strong rapport and trust from the get‑go to make our customers feel relaxed and reassured. Good judgement is key – you don’t shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome. You will be a brand ambassador, tech‑savvy, and flexible, scheduling work effectively so no customer is left behind.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
Benefits
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
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