About the Team
Reporting to the Head of Operations within Member Engagement Marketing, you will be the operational backbone of the global member experience. This domain is responsible for the core infrastructure that powers the Tide app experience globally.
You will support three critical pillars:
- Foundation Systems: Enabling capability to drive core experience (i.e. localisation, activity feed service, app simulator)
- Design System: Standardising the UI/UX components used by every product team at Tide
- Loyalty & Retention: Driving long-term member value through engagement features, guides, and adoption programs
About the Role
As the Senior Product Operations Manager, you will ensure the seamless and scalable delivery of our core platform infrastructure. You will be responsible for bridging the gap between highly technical engineering projects and member-facing outcomes. You will optimise how our Foundation teams interact with the rest of the business, ensuring that our “internal products” enable every other Tidean to build faster and better.
Responsibilities
- Operational Readiness: Leading the rollout of complex foundational updates, ensuring Engineering, Product, and Marketing are aligned on technical migrations and platform shifts.
- Performance & Value Advocacy: Owning the operational performance as a data advocate for the domain—monitoring technical health (speed, reliability) alongside member engagement trends to provide actionable insights.
- Retention Strategy Support: Collaborating with the Loyalty team to operationalise member engagement initiatives including member education, community engagement and other retention concepts.
- Design System Governance: Partnering with Design and Engineering to drive adoption of our Design System, tracking usage metrics and streamlining the contribution process for new components.
- Stakeholder Management: Building strong relationships between the technical “Foundations” teams and the wider business to ensure infrastructure improvements translate into measurable member value.
- Continuous Improvement: Striving for operational excellence by refining the tools and processes used for localisation, app simulations, and global feature flags.
Qualifications
- 5+ years of experience in product operations, programme management, or consulting within a high-growth technology environment or start‑up.
- Technically curious and enjoy working closely with engineering and product teams to understand the infrastructure and systems that power a modern platform.
- Logical strategist with the ability to take “TBD” or abstract goals and turn them into tangible KPIs that measure success and platform health.
- Experience with business analytics tools such as Excel, Looker (or Tableau/Power BI), and SQL to drive decision‑making.
- Expert communicator with a demonstrated ability to translate complex technical roadmaps into clear, concise updates for stakeholders at all levels.
- Thrives in a foundational role and no stranger to defining ambiguity, building processes from scratch, and managing the complexities of a rapidly changing environment.
- Required Languages: English.
- Required Skills: Data Analysis, Program Management, SQL, Tableau, UI/UX Design, Power BI, Operational Excellence, Excel.
Benefits
- 25 days paid annual leave.
- 3 paid days off for volunteering or L&D activities.
- Personal L&D budget.
- Additional health & dental insurance.
- Mental wellbeing platform.
- Fully covered multisports card.
- Food vouchers.
- Snacks, light food, drinks in the office.
- WFH equipment allowance.
- Flexible working from home.
Working Conditions
We champion a flexible workplace model that supports both in‑person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face‑to‑face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team‑building, where we encourage regular in‑person gatherings to foster a strong sense of community.
EEO Statement
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently‑abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
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