Store Manager – Harrods

Position

Loro Piana is looking for an exceptional Store Manager for our concessions in Harrods, leading a team of 15-20 members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store’s performance.

Job responsibilities

Sales & Business Development

• Lead by example on the sales floor, inspiring the team to exceed KPIs and deliver top-tier service
• Analyze market trends, identify growth opportunities, and implement sales strategies
• Maintain Loro Piana’s luxury standards, ensuring the store reflects the brand’s DNA

CRM

• Cultivate strong relationships with VICs and top clients, enhancing brand loyalty
• Ensure the team delivers exceptional service, providing coaching and training as needed
• Handle customer inquiries and resolve any service issues with a client-first approach

Team Leadership

• Recruit, train, and develop a high-performing team, fostering a culture of excellence
• Monitor performance, set clear objectives, and provide ongoing feedback
• Organize daily and weekly meetings to align the team on goals and priorities

Operations & Visual Merchandising

• Ensure smooth store operations, from stock management to compliance with internal policies
• Oversee visual merchandising to maintain an impeccable luxury presentation
• Collaborate with internal departments to optimize logistics and product availability

Profile

• Proven experience in luxury retail management
• Strong leadership, communication, and business acumen
• Passion for Loro Piana and deep knowledge of luxury fashion
• Proficiency in Microsoft Office and SAP Retail (preferred)
• Fluent English; additional languages are a plus

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