UK Change Management Lead – 12 Month Contract

UK Change Management Lead (12 month Fixed Term) – Nottingham Office, Nottingham, United Kingdom

Responsibilities

• Lead a highly motivated and engaged team of Change SMEs
• Onboarding of a third party change function, including the transition of people and process into a unified Change Management team, beginning with a dee
• Set a vision for third-party change excellence, articulating a clear strategy and roadmap for execution for evolving our existing processes with key third parties to continually meet the needs of our stakeholders.
• Ownership and oversight of the Change Management process for the UK LOB
• Lead a small team of third party change analysts with a service‑first approach
• Form and nurture US relationships to drive forward UK alignment to Enterprise standards
• Drive the evolution of the UK Change Management process using data and analytics
• Own the evolution of the change process in response to our changing Technical and Service landscape
• Be responsible for executing our well‑managed agenda through effective process, risk and control ownership
• ServiceNow product ownership

Qualifications

• A proven ability of leading cross‑functional teams to results
• Strong influencing and communication skills
• Excellent at building relationships with a variety of stakeholders
• Strong Service/Change Management track record in a Tech Service environment
• Comfortable working through ambiguity and complexity, able to quickly deep‑dive into operational detail to establish current state and define a clear, agreed‑upon future state solution
• Understanding of Technical Application infrastructure and applications, including the principals of the AWS cloud
• Skill in context switching and application of stakeholder knowledge to problem solving
• Experience implementing into a live IT infrastructure environment
• Experience with Agile Project Management methodology
• ITIL Foundation V4 or V5 level accreditation infrastructure or equivalent

Work Arrangement

This is a full time, fixed term (12 months) position based in our Nottingham office. We have a hybrid working model: you will work from our Nottingham office 3 days a week (Tuesdays, Wednesdays, Thursdays) and have flexibility to work from home as needed.

Benefits

• Hands‑on contribution to the product roadmap for an organisation committed to transformation
• Opportunity to help solve challenges of scale, security, availability, and performance in a public cloud environment
• Dedicated time (10% of your week) to work on cutting‑edge innovative projects that shape the way we work in the future
• Strong career progression supported by Capital One University training programmes and external providers
• Immediate access to core benefits: pension scheme, bonus, generous holiday entitlement, private medical insurance, and flexible benefits such as season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave
• Open‑plan workspaces with facilities designed to inspire and support you: fully‑serviced gym, subsidised restaurant, mindfulness and music rooms (noting our Nottingham head‑office)

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

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