Third-Party Risk & Operational Resilience Manager
Location: London (Head Office)
Hours: Monday to Friday, 9:00am–5:30pm
Working Pattern: Hybrid (50/50)
Reports to: Director of First Line Risk
Department: Chief Operating Office – First Line Risk
Travel: Occasional travel as required
About the Role
We’re looking for an experienced Third Party Risk & Operational Resilience Manager to join our First Line Risk team at Hampshire Trust Bank.
This is a high‑impact role where you’ll take ownership of the Third Party Risk Management (TPRM) framework while supporting the bank’s broader operational resilience strategy. You’ll act as a subject matter expert, ensuring our third‑party risk framework remains compliant, proportionate and embedded across the business, while providing oversight, challenge and guidance to key stakeholders.
You’ll play a critical role in protecting the bank, strengthening supplier governance and ensuring resilience across our services, with strong visibility at senior leadership level.
Key Responsibilities
Third Party Risk Management (Primary Focus)
- Own and maintain the TPRM policy, framework, operating model and supporting standards
- Oversee onboarding, segmentation and risk assessment of third‑party suppliers
- Provide expert guidance and challenge to business owners on supplier risk responsibilities
- Deliver assurance activity, identify control weaknesses and escalate non‑compliance
- Lead the Third Party Risk Forum, including MI production, governance and action tracking
- Manage third‑party due diligence (including platforms such as Hellios) and supplier oversight
- Develop and track third‑party performance metrics and reporting
- Design and deliver exit strategy testing and contingency planning
Operational Resilience (Supporting)
- Support the implementation of the operational resilience framework across the bank
- Contribute to business continuity planning, incident management and service resilience
- Support scenario testing and identification of resilience vulnerabilities
- Ensure TPRM is effectively integrated into resilience reporting and governance
Business Incident Management
- Participate in the Business Incident Management rota
- Act as incident lead when required, coordinating response, governance and resolution
- Ensure incidents are managed in line with policy and closed effectively
Who You’ll Work With
You’ll Collaborate Closely With
- Director of First Line Risk and Risk Business Partners
- Procurement, IT, Cyber Security and Infrastructure teams
- 2nd Line Risk & Compliance and Operational Risk teams
- Commercial Managing Directors and business owners
- External industry bodies and third‑party providers
What We’re Looking For
Qualifications & Experience
- Proven experience in Third Party Risk Management or supplier risk, ideally within financial services
- Strong knowledge of UK regulatory requirements (FCA, PRA, outsourcing, operational resilience)
- Experience designing and maintaining TPRM frameworks, policies and operating models
- Experience working with procurement, legal and cyber teams on supplier onboarding
- Practical experience of risk assessment, assurance and ongoing supplier oversight
- Experience with third‑party risk platforms (e.g. Hellios desirable)
- Understanding of operational resilience and business incident management
- Experience engaging senior stakeholders and presenting risk insights
Skills & Attributes
- Strong stakeholder management and influencing skills
- High attention to detail with a control‑focused mindset
- Organised and able to manage multiple workstreams
- Confident in challenging and escalating risks appropriately
- Proactive, self‑starter with a continuous improvement mindset
- Collaborative team player with strong commercial awareness
Benefits
- Competitive salary
- Discretionary annual bonus
- Hybrid working (50/50)
- 25 days annual leave (increasing with service) + Holiday Buy Scheme
- Private Medical Insurance (Bupa)
- Mental health & wellbeing support via YuLife & Bupa
- Pension scheme – 8% employer contribution (non‑contributory)
- Cycle to Work & Green Car Schemes
- Interest‑free season ticket loan
- Annual volunteering day & Net Zero commitment
- YuLife Rewards – retail, lifestyle & experience discounts
If you’re an experienced risk professional with a passion for third‑party risk, operational resilience and governance, we’d love to hear from you.
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