Technical Advisor

Technical Advisor

Belper, United Kingdom

39.5 hours per week

Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this could be the role for you.

What You’ll Do

• Provide technical advice to Gas Safe registered engineers and end users.
• Diagnose and explain technical issues with clarity, accuracy, and diplomacy.
• Deliver outstanding customer service over the phone in a fast‑paced environment.
• Work towards KPIs, ensuring performance and customer satisfaction.
• Embrace seasonal demand: winter is busy with back‑to‑back calls, while summer offers quieter periods for training and development.

What They’re Looking For

• Strong technical aptitude and curiosity to understand how things work.
• Experience in Level 3 technical support (ideal), with in‑depth problem‑solving skills.
• Level 1 or 2 support experience considered if you demonstrate strong problem‑solving ability.
• GCSE Grade 4 or above (or equivalent) in English.
• Computer literacy, including Microsoft applications and Salesforce.
• Excellent communication skills and a team‑oriented mindset.
• Call centre experience is beneficial but not essential.

What You’ll Get

• Competitive salary of £27,349 per year plus up to £1,500 bonus.
• 25 days holiday + bank holidays.
• Generous pension scheme for long‑term financial security.
• Modern, refurbished contact centre with sit‑stand desks to boost productivity and wellbeing.
• Clear shift planning to support work‑life balance.
• Fun team‑building events and competitions.
• Full product training provided.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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