Business Improvement Lead

Company: Aviation & Travel
Apply for the Business Improvement Lead
Location: Fernhill
Job Description:

Position Overview

You must have aviation experience. Pay Rate: £39,655. Grade: K. Contract Type: Temporary, 6 months. Shift pattern: Monday to Friday, 9am – 5pm (some flexibility required). Location: Can be based at Gatwick Airport, Stansted Airport, Brackmills or East Midlands Airport.

Key Responsibilities

  • Act as a proactive business partner, challenging and supporting the operation to identify and maximise opportunities for growth, renewals, and efficiency.
  • Build and maintain strong, trusted relationships with key customer accounts, ensuring long‑term success and value.
  • Lead the development of operational solutions that deliver clear, measurable business benefits for customers.
  • Collaborate with operational teams to generate and sustain a strong pipeline of continuous improvement initiatives.
  • Support and drive the successful delivery of change programmes and active projects, ensuring CI savings are achieved.
  • Take full ownership of projects from concept to completion, ensuring timely and successful delivery.
  • Ensure robust quality control across all projects, including effective risk, budget, and change management.
  • Support the seamless implementation of new business wins, ensuring strong start‑up performance through structured project management.
  • Manage weekly CI pipelines, including tracking, validation, and sign‑off with internal and external stakeholders.
  • Deliver accurate monthly reporting on CI performance, including actuals and forecast vs. in‑year budget.
  • Work collaboratively with Operational Excellence teams, embedding the use of First Choice tools to drive continuous improvement.

Qualifications

  • Experience in Business Development / Solution Design roles.
  • Experience in Project Management.
  • A thorough knowledge of DSC’s products, services, and sector business strategies.
  • Excellent analytical and problem‑solving skills.
  • Ability to ramp‑up quickly on new topics and dive into and understand operational content.
  • Strong people and stakeholder management skills.
  • Outstanding communication skills and ability to influence at a senior level.
  • Willing to travel up to 50%.

Benefits

  • Pension scheme with an 8% employer contribution and 4% employee contribution.
  • Free confidential 24/7 GP consultations.
  • Hundreds of retail and lifestyle discounts.
  • Affordable loans, savings schemes and free mortgage advice.

Who We Are

DHL Supply Chain is the world’s leading logistics company, operating in over 50 countries with 188,000 employees. We deliver across retail, automotive, healthcare and more, and our people are the unsung heroes who keep the cogs turning. We are committed to creating an inclusive workplace where everyone’s skills and experiences matter.

DHL is an equal opportunity employer. We welcome applications from all qualified candidates. Check the attached EEO statement or visit the careers website for more information.

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Posted: May 26th, 2026