Customer Success Manager

Location: New York

Salary: $112,500 per year + Commission

Working Pattern: Hybrid (2 days WFH, 3 days Office)

SPS by With Intelligence is an award-winning provider of market intelligence for the M&A community. We help our private equity, corporate development, lender, and advisory clients navigate the competitive and opaque world of M&A deal origination to prioritize relationships, streamline internal processes, and improve overall firm performance.

The Role

• Owning the client relationship and being the face of the product on key day-to-day interactions with existing private equity clients.
• Communicating the SPS solution and articulating how the portal transforms deal sourcing for private equity and other M&A participants.
• Understanding your clients’ requirements and industry challenges and being their trusted advisor and post-sales success leader.
• Creating account specific engagement plans for clients that outline their metrics for success and delivering scheduled strategic review sessions with key contacts.
• Ensuring full adoption of the SPS portal across your clients’ organizations and maximizing value for them to secure year on year retention.
• Collaborating with other internal teams such as Client Strategy & Data Insights, Account Management/Sales, and Marketing to ensure client success.
• Developing a thorough understanding of the SPS solution

Required skills: Account Management, Client Relationship Management, Private Equity, Strategic Planning

Required languages: English

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