Scaled Customer Success Manager, EMEA (£100k–£115k OTE + Equity) at Airtable

Job Title: Scaled Customer Success Manager, EMEA

Salary: £100k–£115k OTE + Equity

Company Description: Airtable – Leading no-code enterprise app platform

Job Description: Join Airtable’s high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code.

Location: London, UK

Why this role is remarkable:

• Be at the forefront of the AI revolution by leading hands‑on workshops that help enterprise customers implement agentic automation and embedded AI agents.




• Join a Tier‑1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility.




• Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities.

What you will do:

• Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches.




• Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation.




• Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities.

The ideal candidate:

• Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models.




• Demonstrates a “teacher at heart” mindset with the ability to translate complex technical systems into actionable business insights for clients.




• Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.

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