Senior Payments Administrator (Fixed Term Contract)

Senior Payments Administrator (Fixed Term Contract)

Job Overview

Business Segment: Group Functions

Company: Standard Bank Isle of Man

• This role is not open to relocation. Only candidates who have residency and right to work in the Isle of Man can be considered.
• This role is a 6-month Fixed Term Contract

To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.

Qualifications

• Secondary/High school/A levels

Experience Required

• Experience in general banking.

Key Outputs

• Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously to ensure that service levels are adhered to.
• Deliver exceptional levels of service to internal and external customers by intimately understanding their needs and servicing them appropriately to ensure improved client experience.
• Identify and escape suspicious activity to the manager particularly when it could put the bank at the risk of loss or it is in contravention with Anti-Money Laundering/Know Your Customer regulations, to enable the effective and efficient mitigation of risks.
• Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions, to improve the efficiency and quality of the services provided by the Operations team.
• Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are processed efficiently and in adherence to agreed SLAs.

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