Associate Applications Support Engineer
Grade B – £28,598 – £34,434 per annum
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Birmingham City Council is one of the largest local authorities in Europe, supporting over a million citizens through a complex landscape of digital systems and services. In Digital & Technology Services, our Applications function underpins the delivery of critical services across areas such as Housing, Revenues & Benefits, Social Care, and Education.
About the role
We are looking for Associate Application Support Engineers to join our team, supporting a broad range of business‑critical applications essential to the day‑to‑day running of the Council. This role is suited to individuals who already have some experience of working with applications or digital systems and who are looking to build on that foundation within a large, complex environment. You will be expected to contribute to live support activity from day one, working with guidance but taking ownership of lower‑to‑medium complexity tasks.
Responsibilities
- Support the resolution of incidents and service requests, assist with application troubleshooting, and contribute to system monitoring and performance activities to ensure services remain stable and reliable.
- Support configuration, maintenance, and upgrade activities across a wide range of applications and platforms, working alongside experienced engineers to implement changes, test updates, and help maintain secure and compliant systems.
- Assist with incident management, service request fulfilment, monitoring, performance and troubleshooting support on a wide range of applications and platforms.
- Assist with the assessment of data needs for application changes.
- Participate in defect investigation, re‑testing and the implementation of potential mitigations.
- Assist with Configuration Management asset identification and maintenance tasks.
Qualifications
- Some experience supporting applications, IT systems, or digital services.
- Ability to troubleshoot issues and work through problems logically.
- Experience working in a structured environment with emphasis on accuracy and attention to detail.
- Ability to manage own workload independently with support where needed.
- Strong communication skills, able to engage with both technical teams and business users.
- Comfortable working in a live support environment and contributing to service delivery.
Benefits
Structured development, exposure to enterprise‑scale systems, and the opportunity to build a long‑term career within Digital & Technology Services.
This is a hybrid role and onsite attendance is subject to service needs.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
EEO Statement
Birmingham City Council is an accredited Disability Confident Leader employer, committed to employing, retaining and developing all of our people. We are an equal opportunities employer and welcome applications from all backgrounds.
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