CRM Automation Manager

CRM/Automation Manager

Halesowen

up to £38,0000

Company Profile

A fantastic opportunity to join a fast-growing business serving customers across the UK. With a collaborative, high-energy office environment, the business is at the forefront of CRM and automation solutions.

What’s on offer?

• Bonus & performance incentive schemes
• Company pension
• Flexitime
• Career progression within a fast-growing businessFull-time, office-based role

What will you do as CRM & Automation Manager?

• Manage and optimise the Leads Hub CRM (Go High Level platform) for internal teams and clients.
• Develop, refine, and maintain automation workflows for lead management, follow-ups, and sales processes.
• Provide client support and training to ensure effective onboarding and system usage.
• Troubleshoot CRM issues, automation errors, and integration challenges.
• Monitor and analyse CRM performance data, providing actionable insights and recommendations.
• Collaborate with marketing and sales teams to implement lead nurturing and retention strategies.
• Maintain accurate documentation and SOPs to ensure smooth onboarding and operational efficiency.

What do you need as CRM & Automation Manager?

• Experience with Go High Level or similar CRM and automation platforms.
• Strong technical understanding of CRM integrations, API connections, and workflow automation.
• A proactive problem-solver who enjoys improving systems and processes.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Strong organisational skills and the ability to manage multiple client requests.
• Detail‑oriented, self‑motivated, and comfortable in a fast‑paced environment.

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