Senior IT Services Lead — Infrastructure, Security & Support

Overview

We’re looking for a Senior Information Services Manager to lead the delivery and development of IT services across a multi-site organisation.

This is a hands-on leadership role where you’ll be responsible for keeping systems running smoothly, improving how services are delivered, and supporting a small IT team. You’ll also play a key part in shaping how technology is used longer term, from infrastructure and security through to end-user support.

What You’ll Be Doing

• Overseeing the day-to-day running of IT systems across multiple sites
• Managing infrastructure including networks, servers, devices, and cloud platforms
• Leading on system upgrades, migrations and wider technical projects
• Taking ownership of IT security, data protection and disaster recovery planning
• Managing and improving service desk processes, including ticketing and workflows
• Working with third-party suppliers and managing contracts and performance
• Supporting and mentoring a small IT team, helping develop skills and capability
• Working closely with stakeholders to identify improvements and support business needs

What We’re Looking For

• Strong background in a senior ICT / infrastructure role
• Solid knowledge of Microsoft technologies (Azure, Microsoft 365, Windows Server, Intune)
• Good networking knowledge (firewalls, switches, VLANs, VPNs, DNS, DHCP)
• Experience managing service management tools (e.g. Jira Service Management or similar)
• Understanding of IT security, data protection and compliance
• Comfortable managing projects and balancing multiple priorities
• Strong communication skills – able to deal with both technical and non-technical people

Nice to Have

• Experience working across multiple sites or in a similar environment
• Exposure to MIS platforms
• Scripting or automation skills (e.g. PowerShell)
• Experience within education environment

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