Used Leasing Operations Controller
End Date: Thursday 21 May 2026
Salary Range: £36,224 – £38,130
Location: Watford
Hours: Full-time
Working Pattern: Hybrid – at least 3 days per week (60% time) at the Watford office. During training, new starters are expected to be in the office 5 days a week unless an exception is requested.
Flexible Working Options: Flexibility in when hours are worked. We support flexible working.
About This Opportunity
Responsible for the operational delivery of all used leased vehicles for our pre‑loved range across the Tusker clients. You will authorise all work, prepare all vehicles, and ensure they meet high standards through effective cost management, allocating to relevant avenues, and providing an exceptional customer driver journey for Tusker’s customers.
Responsibilities
- Authorise required bodywork repairs and required SMR to the agreed used car standard, collaborating with vehicle operations to ensure SMR and repairs methods are followed.
- Identify vehicles which are not to standard and move them to the normal remarketing channel for processing.
- Maintain the Used Car Stock page.
- Liaise with suppliers and customers to ensure successful vehicle delivery to the new customer, collaborating with the Order & Delivery team.
Qualifications & Experience
- Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCVs), both combustion engine and electric vehicles.
- Experience working in a manufacturer’s franchised dealership in both workshop and service desk departments.
- Experience working in a cost approval and audit function in a lease company or a similar organisation.
- Excellent verbal and written communication skills, effectively managing stakeholder relationships (suppliers, customers, drivers, etc.).
- Strong organisational and time‑management skills with high accuracy and attention to detail.
- Motivated by achieving targets, individually and as part of a team.
- Experience with Salesforce and Microsoft Office.
Preferred Experience
- Previous automotive industry experience within a dealership, or used‑vehicle environment.
- Polite and professional telephone manner.
- Self‑management ability.
Benefits
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 24 days holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Equal Employment Opportunity
We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We welcome applications from under‑represented groups and are disability confident. If reasonable adjustments are needed in the recruitment process, please let us know.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
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