Senior Compliance Lead (Legal) — Onboarding & Process

Our client, a very reputable firm, are looking to appoint a Senior Compliance Assistant based in Wolverhampton. You will be tasked with supporting both clients and the business. You will lead a motivated team, drive excellence all whilst ensuring clients receive an outstanding experience and service.

Key Responsibilities

• Guiding and supporting a team to deliver an outstanding customer experience, particularly with new business onboarding
• Providing ongoing training, one to one coaching and day to day support to team members
• Monitoring of workloads, reviewing team and individual performance and supporting the smooth running of the team
• Providing reports to management to provide key insights
• Contributing to ideas for process improvement to keep the business running smoothly and efficiently
• Working alongside the team in handling onboarding tasks for new business and clients
• Managing team resources
• Handling of escalations
• Collaborating with the wider team and business to resolve any queries and complaints efficiently
• Ensuring health & safety standards are being met

Qualifications

• Previous experience of working within a legal or professional services environment
• Proven experience of working within a team leader, supervisory or people management role
• Knowledge of MS Office and Case Management Systems
• Knowledge and understanding of compliance and onboarding processes
• Excellent communication skills – both written and verbal
• Strong organisational skills
• High attention to detail

Salary & Working Hours

Salary: £28,000 – £35,000 per annum, dependent on experience

Working Hours: Monday – Friday, 9am – 5pm with 1 hour lunch

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