Process Analyst

What you’ll do

• Analyse end‑to‑end processes to identify inefficiencies, bottlenecks and opportunities to improve performance and colleague experience
• Partner with collaborators and subject‑matter experts to build and implement process improvements aligned to business goals
• Use data and insights to track performance, measure impact, and support informed decision‑making
• Create, maintain high‑quality process documentation, including process maps and standard operating procedures, ensuring accuracy and compliance
• Support the delivery of continuous improvement initiatives and foster a culture of ongoing optimisation across the People Hub

Who you are

• Strong analytical and problem‑solving skills, with the ability to interpret data and turn insights into actions
• Confident communicator, able to engage and influence business partners at all levels
• Experience working across teams or projects, with an understanding of cross‑functional collaboration
• Advanced Excel skills and familiarity with HR or people systems
• A proactive, diligent mentality with the ability to manage priorities, work independently, and continuously look for better ways of working

What’s in it for you?

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you have completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Diversity & Inclusion

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

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