3rd Line Data Engineering Specialist

About the role

This role delivers 24×7 support and managed data services that keep our customers connected and running at their best. You’ll work with industry-leading technologies and proven processes to provide reliable, high-quality services that make a real impact. It’s a great fit for an experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast-paced environment.

Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.

What you’ll be doing

• Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs
• Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates
• Collaborate across teams to deliver timely resolutions and maintain service quality
• Support continuous improvement through knowledge sharing, training, and development of tools and processes
• Contribute to 24×7 service delivery, including on‑call support, proactive infrastructure maintenance, and SME responsibilities

Essential Skills / Experience

• Experience working in a systems integrator or managed support environment as a technical engineer
• Industry certification such as Cisco CCNA/CCNP (or vendor equivalent)
• Knowledge of Data Services technologies, BMS products, and customer IT systems and applications
• Experience contributing across the service lifecycle, including supporting and shaping technical solutions
• Ability to identify and drive service improvements and transformation initiatives
• Effective organisation, prioritisation, and communication skills, with a focus on ownership and follow-through

Our Package

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
• You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

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