Imaging Field Service Engineer — CT/PET/Nuclear

Field Service Engineer – Diagnostic Imaging (CT, PET & Nuclear)

Location: UK Midlands (Birmingham-based with UK travel)

Key Responsibilities

• Perform installation, maintenance, and repair of CT systems across the Midlands, with flexibility to support wider UK requirements.
• Diagnose and resolve complex system-level faults across multi-technology platforms.
• Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction.
• Provide remote diagnostics and support from a home office, dialling into systems to troubleshoot and resolve issues where possible.
• Collaborate with engineering teams, service centres, and commercial functions to deliver exceptional service.
• Manage tools, spare parts, and travel logistics efficiently.
• Complete all required documentation accurately and within deadlines.
• Travel approximately 35–40% of the time, with occasional overnight stays.
• Attend international training courses as required.
• Be flexible to support overtime, short-notice callouts, and weekend shifts when needed.

Required Qualifications & Experience

• HNC (or equivalent) in Engineering or a related technical discipline.
• Field service experience (medical imaging experience advantageous but not essential – full training provided).
• Strong communication and interpersonal skills.
• Self-motivated, organised, and able to work independently.
• Experience with remote connectivity tools and diagnostics.
• Good IT skills, including familiarity with software installation, virtual machines, and troubleshooting.
• Full UK driving licence.
• Fluent in English.

Desirable Skills

• Experience with additional medical imaging modalities.
• Knowledge of DICOM and IT/network troubleshooting.
• Familiarity with CRM systems.
• Project management experience.

What We’re Looking For

• Serve patients, customers, and colleagues
• Deliver the future of healthcare with focus
• Lead with a Lean mindset
• Empower entrepreneurial thinking
• Collaborate, win together, and enjoy the journey

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