At Advantis, our client partnerships are built on trust, performance and delivery. As a Key Account Manager, you’ll take ownership of a portfolio of key client accounts, strengthening relationships, keeping service performance on track, and spotting opportunities to improve and grow.
This is a strategic, relationship-led role within Client Services, partnering closely with Operations, Business Intelligence and Compliance to make sure we consistently meet (and exceed) contractual expectations.
What you’ll do
- Own and develop a portfolio of key client accounts, building trusted partnerships with senior stakeholders
- Lead regular client meetings (operational reviews, service performance discussions, strategic account planning)
- Oversee performance against SLA/KPIs and manage risk proactively
- Produce clear, high-quality client reporting (performance summaries, trend analysis, improvement plans)
- Coordinate internal stakeholders to deliver client requirements, projects and service changes
- Support M/QBRs, governance packs, audits, due diligence and information requests
- Identify opportunities for service improvement, innovation and sustainable account growth
What we’re looking for
- Strong relationship management skills (comfortable with senior stakeholders)
- Experience in outsourced services, contact centre and/or regulated environments
- Confident working with contracts, governance, SLA/KPI frameworks and performance insight
- Strong written and verbal communication (including presenting insight clearly)
- Analytical mindset – able to interpret MI and translate it into practical actions
- Organised and proactive with a commercial, improvement-focused approach
Why Advantis?
We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance, where collaboration is real and continuous improvement is part of how we operate.
What we offer
- Generous holiday allowance that increases with service
- 2 paid volunteering days per year
- Employee Assistance Programme (EAP)
- Free annual eye tests + contribution towards glasses
- Option to buy/sell holiday (subject to policy)
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings as needed.
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