Customer Service Executive

Job Title: Customer Service Executive

Location: Brentwood, Essex (Office Based)

Salary: £27,300 per annum

Job Type: Full Time, 12-month fixed term contract (extension may be possible)

Hours: Monday to Friday 8am to 5pm

MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION

The Role

We are looking for a Customer Service Executive to join our expanding team.

The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.

Key Responsibilities

• Handle routine telephone and email enquiries using Hubspot, processing orders via Weighsoft with supervision or direction as required from Customer Service Manager
• Escalate unusual or complex telephone and email enquiries
• Record customer queries and complaints
• Update and amend service schedules
• Liaise with service providers over day-to-day operations
• Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required
• Prepare quotations with direction from the Customer Service Manager and Account Managers
• Source solutions for new waste streams with direction from the Customer Service Manager
• Liaise with relevant individuals re new enquiries/orders to be fulfilled
• Under the direction of the Customer Service Manager, research new solutions to different customer requests
• Fulfil customers’ administrative processes which may include attendance at sites to assist with planning meetings
• Set up new supplier accounts
• Liaise with Account Managers for advice and support on client accounts
• Support month‑end invoice process ensuring supplier information is obtained on time (e.g. weights)

Skills & Experience Required

• Previous office administration and excellent organisational skills. Experienced in working with senior individuals.
• Experience in providing customer service.
• Experience of working in an extremely busy, fast paced and demanding environment.
• Excellent PC literacy with an advanced knowledge of Microsoft Office Suite.
• The individual must be a self-starter who demonstrates initiative and can be pro‑active. The ability to multi‑task is also essential.
• Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team.
• The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role.
• Willingness and aptitude to grow the role to take on new challenges.

Benefits

• A competitive salary
• 25 days holiday plus bank holidays
• Pension
• Employee of the Month/Monthly Star Award programme
• Free parking on‑site
• Active company social programme

Note: NO AGENCIES

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