Customer Service Supervisor

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Riverside Retail Park, Norwich. This is a permanent, part‑time role working 30 hours per week, requiring flexibility to work shifts in the daytime, evenings and weekends.

Responsibilities

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the company assets

Ideal Candidate

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

Qualifications

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

Benefits

At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more.

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.

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