As a member of the ShipBob Team, you will work closely with onsite stakeholders to foster a positive work environment and ensure merchant satisfaction and efficient hub operation flow. This position provides essential leadership in ShipBob’s first UK Inbound Hub, with a focus on driving productivity and helping the company hit revenue goals.
Location
Onsite- Kettering, United Kingdom
Role Description
This is an important position that provides essential leadership to Shipbob’s first UK Inbound Hub. You will be responsible for partnering with onsite stakeholders to foster a positive work environment, ensure merchant satisfaction and efficient hub operational flow. You will have a hands‑on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the Director, Inbound and Hub Operations.
What you’ll do
- Direct several operational aspects including hub operations, merchant support, and partner communication.
- Ensure that we meet and exceed our merchant’s expectations.
- Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts for your facility.
- Use data‑driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
- Hire, train, coach and motivate the Hub Support Specialist in your facility; you will be responsible for setting the team’s goals and managing them.
- Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
- Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product‑related issues.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table
- 4+ years of leadership experience.
- Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
- Knowledge of FHDDS processes preferred.
- Experience with safety procedures within a distribution center environment.
- Established track record of taking ownership and delivering results.
- Understanding of Lean and Six Sigma.
- Ability to multi‑task and prioritize independently.
- Ability to work independently without direct supervision onsite.
Perks & Benefits
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
Equal Employment Opportunity
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
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