Operations Manager

We are a friendly, forward‐thinking rural dispensing GP surgery in South Somerset committed to delivering excellent patient care. As a training practice, we are looking for an enthusiastic and motivated operations manager to join our supportive and friendly team. This role will play a key part in the day‑to‑day running of our practice and deputise for the practice manager when required.

Our practice operates over two sites – the main purpose‑built surgery at Milborne Port and a branch at Templecombe. Both sites dispense medications to patients.

Responsibilities

• Operational leadership across reception, administration, and workflow teams
• HR management including recruitment, rotas, appraisals, and staff development
• Regulatory compliance with CQC, safeguarding, infection control, and GDPR
• Financial support: processes, budgets, claims, and cost control
• Patient experience improvement including complaints handling and access optimisation
• Digital and IT systems management including EMIS Web, telephony, and reporting (working with the surgery IT lead)
• Service development aligned with NHS priorities and practice goals
• Work closely with surgery staff and external providers to ensure high‑quality patient‑centred care

Essential Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Excellent leadership skills
• Excellent communication skills
• Ability to motivate and train staff
• Excellent time‑management skills
• Ability to prioritise, delegate and work to tight deadlines within a fast‑paced environment
• Excellent IT skills
• Proven problem‑solving skills
• Ability to implement and embed policy and procedure
• Excellent interpersonal skills
• Ability to use initiative and judgement
• Forward thinker with a solution‑focused approach
• Ability to motivate teams, enhance morale and maintain a positive working environment
• High levels of integrity and loyalty
• Ability to be sensitive and empathetic
• Ability to work under pressure
• Flexibility to work outside core hours
• Disclosure Barring Service (DBS) check
• Ability to maintain confidentiality at all times
• Full UK driving licence

Desirable Qualifications

• Educated to A-level/equivalent or higher with relevant experience
• Leadership and/or management qualification
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of project management
• Experience of working within the NHS
• Experience of health and safety

Website: https://www.milborneportsurgery.nhs.uk/

We reserve the right to close the application window early.

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