Regional Operations Coordinator

About Us

Each region has a Senior Operations Manager who liaises with the Office Support Teams and Operations Directors to deliver a range of service provisions, ensuring the most efficient running of operations and Azets sites.

The role

Operations Specific Tasks

• Timesheet Management: Assist Senior Operations Managers in ensuring that timesheets are completed on time across all offices in the South, Central, and West regions. Follow up with team members via email or phone to remind them of deadlines.
• Work In Progress (WIP) Management: Ensure that all Inter database recharging is processed correctly and reaches WIP.
• Document Creation and Maintenance: Create and update documents using the Microsoft Office suite, maintaining high standards of formatting, accuracy, and consistency.
• Azets Document Management System: Demonstrate proficiency in using CCH document management system to complete tasks efficiently.
• Ad-Hoc Project Support: Provide assistance for various ad-hoc projects, ensuring timely completion and delivery.
• Team Support: Respond to and action general requests from team members as needed.
• Practice Economic Sessions: Assist in delivering and ensuring understanding of Practice Economic sessions at a local level for all staff.
• CCH System Compliance: Drive the adoption of CCH system usage, including providing additional training as necessary. Collaborate with the CCH team to ensure compliance with Azets’ agreed usage of the system.
• Reporting Support: Assist with providing reporting support for teams, as required.
• Central Task Coordination: Help coordinate the roll-out of central tasks and initiatives, ensuring deadlines are met and tasks are completed within agreed timescales.
• Utilisation Monitoring: Monitor staff utilisation and assist in identifying underperformers.
• Property Team Liaison: Liaise with the Azets UK Property team regarding property-related tasks, including Health & Safety (H&S) compliance, and support local office teams.
• Supplier Payment Queries: Assist Finance with queries related to supplier payments.
• M&A Support: Provide support for new acquisitions, ensuring smooth integration in collaboration with the M&A team.
• System Review and Improvement: Contribute to ongoing system reviews and suggest improvements to enhance operational efficiency.
• Support for RMPs and OMPs: Provide ad-hoc support to Regional Management Partners (RMPs) and Office Managing Partners (OMPs) as needed.
• Team-Wide Support: Offer ad-hoc support to staff across regions as required.
• Cross-Regional Collaboration: Collaborate with Senior Operations Managers to ensure consistency and standardization of processes across Azets UK.

Key accountabilities

• A friendly, collaborative nature and a desire to help
• Able to take work instructions and work under the supervision of, and directed by, more senior colleagues
• Takes personal responsibility for timekeeping and attendance and demonstrates flexibility to meet business requirements
• Confident to escalates issues if workload is challenging and request additional information if more knowledge is required
• Remains calm and professional at all times
• Displays flexibility to assist with ad hoc tasks and/or support to other areas of Azets outside of own office
• Ability to work independently and as part of a team, with a proactive and flexible attitude
• Takes ownership of personal development
• Adaptability and willingness to learn new skills and take on additional responsibilities as needed
• Willingness to build awareness of basic industry/accounting knowledge through on-the-job learning
• Understands the Azets core group values and strives to demonstrate them

Skills & Experience

Skilled and experienced in day-to-day operations, with:

• A strong ability to act as a key contact for operational related matters, ensuring enquiries are handled efficiently.
• Serving as the liaison between the Senior Operations Managers and the Azets offices, managing coordination and responding to the offices enquiries as needed.

CLIENT FOCUS

• Excellent verbal and written communication skills
• Good client and stakeholder management skills, with the ability to build and maintain relationships at all levels

General Administration Skills

• Demonstrates strong organisational skills to effectively manage tasks and responsibilities
• Excellent attention to detail and accuracy in all tasks, ensuring high-quality work output
• Proficient at multi-tasking and successfully working on several ongoing tasks at any one time
• Applies problem-solving techniques to address challenges and find practical solutions
• Awareness of, and compliance with, Azets policies and procedures, as detailed on The Hive
• Good understanding of anti-Money Laundering and other mandatory regulatory compliance together with obtaining a sound understanding of internal processes and individual responsibility for reporting breaches
• Basic project management skills in order to deliver work on time and to budget
• Commitment to maintaining confidentiality and upholding ethical standards in all aspects of work

Technical Administration Skills

• Has an awareness of the budgeting timescales, for a particular aspect of assignments, on chargeable tasks
• Familiarity with practice management system including timesheets and expenses

IT & Systems Skills

• Proficiency in the Microsoft Office Suite including Word, Excel, PowerPoint and TEAMs
• Competent in key performance software, with support, inc CCH, Microsoft Office, Azets Reach, CoZone

Other

Additional responsibilities and cross-functional collaboration are expected as part of role duties.

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