CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we’re driven by a unified purpose to enable patients to experience life’s beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
Responsibilities
In the role of a Customer Service Specialist, you will assist the UK and Ireland markets, handling various customer requests and inquiries. You will be working closely together with internal stakeholders, supporting them, and taking on miscellaneous tasks related to internal processes. Since your primary responsibilities will be UK and Ireland related, fluent English is a must. You will be reporting to the Customer Experience Manager.
Essential Functions & Accountabilities
- Order Management: Manage and handle Sales Orders according to current CooperSurgical processes. Secure adequate follow up on orders, all through the supply chain.
- Complaint/SRO Management: Manage and handle complaints and return orders, according to current CooperSurgical processes. Secure, follow through and closure on open customer topics.
- Business Support: Handle and manage various customer inquiries.
- Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
- Active part of the complete EMEA CE group. Backup for direct market CEA’s in peaks and unknown situations.
- Ad hoc tasks: Delegated by the Manager and Senior Director, Customer Experience.
Travel
Occasionally, 2-3 times a year
Work Environment
Work Location: Onsite London, UK.
Qualifications, Knowledge, Skills and Abilities
- Relevant degree in Customer Service, Sales Support, or Business Administration.
- Experience with Customer Service.
- Experience with Order Management, Complaints/Credits.
- Experience with working in larger and complex international organisations.
- Well-versed in MS-Office and knowledge to NAVISION (or equivalent ERP systems) and CRM.
- English language is mastered in writing and speaking.
- Expected to have or gain in-depth understanding of the nature of the company business, to be able to provide the needed support.
- Strong ability in business and customer support.
- Collaborative, service minded, structured and quality conscious. Detail oriented, and sense of the big picture.
- Having the ability to and interest in navigating in and adapting
Experience
3+ years of Business Support/Customer Service experience.
CooperSurgical is an equal opportunities employer.
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