Customer Experience Advisor – Chesterfield – Part Time 16 hours per week
Location: Chesterfield – Derbyshire
Part Time – 16 hours per week, Mondays & Tuesdays with flexible hours between 8am & 6pm; includes 1 Saturday in 3 starting 9am-1pm.
At JCT600, our Customer Experience Advisors are at the heart of our business — passionate about people, dedicated to service, and committed to delivering an exceptional experience every time. Based at our dynamic Customer Service Centre in Chesterfield, you’ll be the first point of contact for our customers, helping them with their enquiries and turning conversations into bookings and aftersales opportunities.
If you’re someone who loves to talk, thrives in a fast-paced environment, and takes pride in providing outstanding service — this is the role for you. You’ll receive full on‑the‑job training and support from an experienced advisor to help you succeed.
Your Day‑to‑day
- Acting as the first point of contact for customers via telephone providing friendly professional assistance.
- Delivering an exceptional customer experience by understanding individual needs and identifying appropriate products and services.
- Making and converting bookings, promoting aftersales products, and highlighting the importance of keeping vehicles maintained in line with manufacturer guidelines.
- Providing accurate information and advice in line with duty of care and compliance standards.
- Updating and maintaining customer records, ensuring all data is accurate and GDPR compliant.
What We’re Looking For
- Excellent communication skills and a genuine passion for delivering outstanding customer service.
- A professional telephone manner, able to quickly build rapport and trust.
- Tenacious and proactive — always ready to spot and act on opportunities.
- A true team player who enjoys working collaboratively in a busy, high-energy environment.
Benefits
- Comprehensive package + bonus
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Colleague car purchase scheme & servicing discounts
- Annual leave: 34 days including bank holidays, increasing to 36 days after 5 years and 38 days after 10 years
- Family support: Enhanced paid maternity and paternity leave
- Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
Why JCT600?
- We’ve spent over 75 years building a business that values its people and their careers.
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity.
- Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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