German Customer Service Advisor

German Customer Support Specialist

£30,000 – £35,000

Hybrid Working – 3 Days Office Based / 2 Days Remote – Hatfield

The Role

You’ll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working closely with internal teams, you’ll help maintain a smooth customer experience while supporting day-to-day operational activity.

Key Responsibilities:

• Manage incoming customer queries via internal systems and ticketing tools
• Provide support to German and English-speaking customers
• Troubleshoot and resolve issues, escalating where necessary
• Support account administration and system updates
• Maintain accurate records and internal documentation
• Assist with reporting and tracking of key operational activity
• Monitor trends and highlight recurring issues or improvements
• Support testing and quality checks following system updates or changes
• Work closely with internal teams across Operations, Product, and Customer Experience
• Share customer insight to support service improvements

What We’re Looking For:

• Previous experience in a customer service or client-facing role
• Fluent German and English (written and spoken)
• Strong communication and organisational skills
• High attention to detail and accuracy
• Confident using Microsoft Office and internal systems
• Ability to work in a fast-paced environment
• Proactive and solutions-focused approach
• Strong time management and ability to prioritise workload

Desirable:

• Experience with CRM or ticketing systems
• Background in technology or SaaS environments
• Further education or relevant qualifications

Why Apply?

• Hybrid working for better work-life balance
• Join a growing international business
• Supportive and collaborative team environment
• Exposure to global operations and customers
• Genuine opportunity for development and progression

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