F&B Operations Manager

Join our team at Strand Palace in the heart of central London. We are looking for an F&B Operations Manager to lead the team on the floor. You will be reporting directly to the Director of Food & Beverage and will be responsible for the day‑to‑day operation and performance of all our outlets (Breakfast, Haxells Restaurant & Bar, Meetings & Events, Gin Palace, Afternoon Tea, and Room Service). Help us to bring our mission of “Serving London Love” to life.

Responsibilities

• Manage the F&B operations in all outlets, maintaining high levels of service and productivity and ensuring guest satisfaction is consistently delivered.
• Regularly review product quality, guest satisfaction, and profitability with the Director of F&B and Head Chef for continuous quality and service improvement.
• Organise, supervise and lead shifts when required, ensuring support in whichever outlet is under pressure at the time.
• Ensure that all Standards of Procedures are updated and maintained, reviewing periodically.
• Support the Director of F&B with the design and implementation of the strategic direction for the Food & Beverage department.
• Ensure all Food & Beverage finance and cashiering procedures are followed.

Qualifications

• Proven leadership experience within hospitality.
• Strong organisational skills, with experience managing large and diverse teams.
• Approachable, hands‑on, and passionate about guest experience and team development.
• Drive to go above and beyond, exceeding guest expectations and finding ways to continually improve service.
• Weekend availability.

Benefits

• Clear career pathways with paid training, development courses, and apprenticeship opportunities.
• Health cashback plan for dental, vision, physiotherapy, and many other expenses.
• Life assurance cover.
• 50 % off food and drinks in our hotel bar and restaurant for you and your friends and family.
• Exclusive discounted room rates at Strand Palace for you and your loved ones.
• Special discounts at hotels around the world, including Iconic Hotels & Resorts.
• Instant access to your wages through Wagestream – no more waiting for payday.
• Free meals on every shift – breakfast, lunch, and dinner included.
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
• Free laundry and dry cleaning.
• Enjoy a paid half‑day off on your birthday.
• Regular team socials and parties, including nights out at London activity bars – with free food, drinks, and great company.
• A paid volunteering day each year to support a cause close to your heart.
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card – discounts at local shops, restaurants, and attractions.

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