Complaints Office Administrator

What’s in it for you?

• Gain valuable experience in a supportive environment. Contribute to positive change by resolving issues for customers.

Must haves

• Experience in customer services/complaints handling.
• Strong customer service background with clear, confident communication skills.
• Able to handle sensitive situations with professionalism and discretion.
• Well organised with a keen eye for detail.
• Able to follow strict process for complaints handling.

Nice to haves

• Experience working independently and collaboratively across teams.
• Enjoys process driven work.

So what will you be doing?

• Receive and log complaints in a timely and fair manner using the Complaints policy and housing ombudsman service as guidance.
• Communicate clearly and empathetically with customers throughout the process.
• Liaise with internal teams to resolve issues and find suitable solutions.
• Keep accurate records and update internal housing management systems.

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