Store Team Lead: Customer Experience & Training

Responsibilities

• Guide Our Colleagues – Collaborating with the store management team to ensure your team is well‑trained, informed and capable of delivering the high store standards our customers expect.
• Prioritise Customer Satisfaction – Work closely with management to identify customer service needs, communicate these priorities to the team, and ensure all members contribute to outstanding service and a safe, welcoming store environment.
• Drive Store Success – Understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation.

Qualifications

• Experience supervising others in a fast‑moving retail or hospitality environment.

Competencies

• Prioritise and organise work
• Customer focus
• Communicate effectively
• Direct and supervise work

Package Description

• Salary & Hours
  • £32,032 FTE
  • 44 hours per week

Employee Benefits

• Full‑time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• Access to our in‑house training programmes delivered face‑to‑face and through our online learning platforms
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low cost voluntary insured health cash plans and cancer cover

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