Help us make a big green dent in the universe.
We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us deliver carbon busting products into our customer homes. We’re spearheading the transition through the installation of in‑home technologies; from Smart Meters, Solar Panels and Batteries, EV Chargers and low carbon Heat Pumps.
Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes. As a Smart Tech Specialist, you’ll be responsible for supporting customers as they go from purchase to install of Solar Panels, Air Source Heat Pumps or Electric Vehicle Chargers. All our customers are passionate and excited for their green energy technology, so it’s your job to keep that excitement up.
We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.
Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
What you’ll do
- Support the post‑sales process by being the go‑to person for customers, helping them get ready for installations, booking our install crews, generating install documentation, claiming grants and incentives, and loads more.
- Collaborate with survey and installation teams and third‑party suppliers to make the Solar and Air Source Heat Pump magic happen.
- Stay on top of all admin to ensure a smooth, enjoyable experience for our customers.
- Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement.
- Be a real advocate for the technology that we are excited to launch across the UK and beyond.
What you’ll need
- Strong organisational skills and the ability to manage your own time and workload effectively.
- A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business.
- Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation.
- A solution‑focused approach and positive outlook.
- Empathy and understanding to help make the right decisions when it comes to customer experience.
- A love of taking on new tasks and challenges to develop and grow within your role.
- Problem solving, project coordination, scheduling, customer experience, organisational skills.
- Languages: English.
Why else you’ll love it here
- Equity share options in Octopus Energy.
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about.
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