Waiting List Co-Ordinator

Overview

An excellent opportunity to work as part of a friendly team responsible for the co‑ordination, organisation and management of an elective waiting list. You will help maximise capacity and ensure excellent patient care within a busy, highly pressured work environment. You must be meticulously organised, motivated and able to approach daily work in a constantly changing, challenging yet exciting environment.

Responsibilities

• Co‑ordinate patients into the appropriate theatre, ensuring suitable surgeon, anaesthetist, and equipment availability and arranging special requests.
• Inform patients of all essential booking information so that they attend prepared for admission.
• Meet patients’ social needs and availability.
• Compile well‑balanced operating lists, taking into account equipment, skills, experience and preferences of the operating surgeon, to maximise theatre utilisation.
• Balance adherence to national and local wait‑time standards, clinical priority and service requirements.
• Analyse waiting list data in the Referral to Treatment database and Patient Target Lists to meet local and national wait‑time targets.
• Attend team meetings and communicate effectively with all grades of staff to build strong working relationships.
• Proactively ask and answer patient and staff queries in a timely professional manner.
• Liaise with other hospital Trusts in the South West (eg, Yeovil, Exeter, Barnstaple, Dorchester).
• Organise and prioritise the workload of self and Waiting List Clerks.
• Work under pressure and alone or with a team.
• Use technology to improve standards of care and support to patients.
• Juggle tasks amid constant interruptions.

Qualifications & Experience

• Good standard of education up to GCSE or O level (A‑C) standard.
• Computer/Word processing qualification or ECDL.
• Level of knowledge and understanding of waiting lists, hospital booking processes and medical terminology to meet required standard.
• Microsoft Office applications (Word, Excel).
• Experience: Working with elective waiting lists or similar.
• Desirable: NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience.
• Desirable: NVQ Customer Care/Service.
• Desirable: Supervisory/Management experience.
• Desirable: Management of waiting lists or similar.

Person Specification

• Evidence of good standard of literacy / English language skills.
• Excellent communication and interpersonal skills via telephone, email, face‑to‑face, correspondence.
• Empathy, reassurance, negotiation, persuasion, diplomacy, assertiveness, discretion.
• Attention to detail.
• Persuasive.
• Confident, friendly and tactful disposition.
• Willingness to use technology to improve standards of care and support to patients.
• Flexible attitude to service provision and enthusiasm for change.
• Ability to juggle tasks with constant interruptions.
• Willingness to work out of hours when required.
• Ability to work under pressure.
• Ability to work alone and with a team.

Benefits

• Flexible working options to balance work and life.
• NHS pension scheme.
• Generous annual leave allowance.
• Career development focus.
• Access to Blue Light Card for discounts and NHS perks.
• Inclusive and diverse workforce, encouraging applications from all backgrounds.

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