Customer Service & Logistics Representative

Customer Service & Logistics Representative

Salary: Up to £29,000 + Excellent Benefits

What’s on Offer:

• Salary up to £29,000 (depending on skills and abilities)
• Office hours (Monday-Friday)
• 25 days holiday + bank holidays
• Private healthcare
• A supportive and collaborative working environment
• Opportunities for development as the business grows

The Role:

Reporting directly to the Customer Service & Logistics Manager, you will be responsible for delivering excellent customer support while ensuring the efficient coordination of logistics operations.

Key Responsibilities:

• Act as the primary point of contact for UK onshore customer enquiries
• Prepare and provide customer quotations, working closely with the Customer Service & Logistics Manager and Sales Director
• Liaise internally and externally to source product and transport costs
• Coordinate referrals for technical or specialist support
• Provide accurate and timely customer information (e.g. product data sheets, MSDS)
• Assist in the preparation of delivery and collection documentation
• Support the dispatch of goods from warehousing facilities
• Organise UK deliveries via online portals and transport partners
• Build and maintain strong customer and supplier relationships
• Assist in onboarding new customers, transport providers, and warehouse suppliers
• Raise and process key documentation, including:
  • Sales orders
  • Delivery and dispatch notes
  • Pro-forma invoices
  • Credit notes and invoicing
• Process purchase orders for logistics and supplier services
• Support departmental improvements to enhance efficiency and growth
• Assist with sales reporting and data collation
• Maintain accurate records and ensure data protection compliance

Additional Responsibilities:

• Manage reception duties, including greeting visitors
• Handle and direct incoming calls and online enquiries
• Provide holiday and sickness cover with support from senior staff

About You:

• Strong organisational and administrative skills
• Excellent communication and customer service abilities
• Ability to multitask and manage priorities effectively
• Comfortable working with systems, documentation, and logistics processes
• A proactive, team-oriented approach

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