Conference and Events Operations Manager
£37,739.52 per annum, 40 hours per week (5 days).
Do you excel in customer service and have the leadership skills to manage a dynamic team? We’re looking for an experienced Conference and Events Operations Manager to oversee our events department, ensuring high standards and memorable guest experiences every time. This role combines strategy, operations, and team development to deliver outstanding results.
About the Role
As Conference and Events Operations Manager, you’ll take ownership of the events department, leading your team to exceed service expectations while managing budgets, sales targets, and operational standards. Reporting to the Operations Manager and General Manager, you’ll drive our brand values and customer‑focused approach while ensuring budgeted profitability and growth.
Key Responsibilities
- Lead and manage the events department, ensuring an exceptional guest experience and a professional team image.
- Oversee budgets, financial targets, and forecasts, tracking departmental revenue, costs, and profitability.
- Ensure effective stock control and payroll management, aligning resources with business needs.
- Drive a culture of service excellence, addressing feedback, reviewing customer reports, and improving standards.
- Train, develop, and mentor your team, conducting performance reviews and fostering career growth.
- Maximise sales through promotional initiatives, departmental selling culture, and proactive engagement with guests.
- Maintain compliance with all Health and Safety, food safety, and security standards.
Qualifications
- Strong background in events or hospitality management with proven leadership experience.
- Excellent communication skills, client focus, and financial acumen.
- Flexible availability, including weekends and evenings as events demand.
Benefits
- Career Growth: significant opportunities for personal and professional development in a dynamic and growing hospitality environment.
- Competitive Salary: reflecting your experience and qualifications.
- Supportive Team: work with a passionate team dedicated to providing exceptional events.
- Innovative Culture: encouraging team members to bring new ideas to the forefront.
- Shift flexibility: open 7 days a week, 365 days a year with a range of shifts and days, busiest during evenings and weekends; shift patterns and contracted hours can be discussed at interview.
- Training: nationally recognised apprenticeships and detailed brand training.
- Exclusive discounts for you, your friends and family: Valor rates at U.K. hotels, discounted stays for friends and family, 50% discount on restaurants and bars, free meals while on duty, high‑street discounts, up to 40% savings on bikes with a Cycle To Work scheme, generous referral bonuses starting at £250.
- Wellness: wellness activities, Employee Assistance Programme, Healthcare Cash Plan options.
- Career support: fully funded apprenticeship programmes, internal development programmes, monthly and annual team‑member service awards.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
#J-18808-Ljbffr…