Operations Manager

About the Role

Due to continued growth and development we are looking for customer‑focused people to join our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to wastewater network and drainage problems.

The Operations Manager Will

• Be responsible for the operational performance management and development of Field Managers, Technical Specialists and Field Support Administrators and associated field resources to ensure both quality and quantity at maximum efficiency.
• Provide on‑and off‑site management of the Field Managers, coaching and providing feedback to them using reports generated by the central performance team.
• Develop and implement continuous improvements within company processes and field activities to improve customer service and internal visibility of performance.
• Improve and develop internal communications by having active discussions with the Command Centre, TWUL and supply chain.
• Liaise with the Regional Manager to agree daily/weekly field availability and work composition.
• Manage regional resources/vehicle profile issues.
• Manage complaints and ensure resolution through direct action.
• Ensure Health and Safety compliance is met throughout the business, conducting regular site audits within the region.

Required Experience

• Strong managerial experience.
• A natural leader confident in managing a team of Field Managers, Technical Specialists and an Field Support Administrator looking to you for guidance and support.
• Strong interpersonal skills and the ability to develop relationships with key stakeholders within the business.
• Full proficiency in the Microsoft Office Suite.
• Ability to multitask and prioritise workload.
• Full UK Driver’s Licence.

Position & Details

Position: Operations ManagerJob Type: Permanent, full timeLocation: Crossness STW, London, Greater LondonHours: Monday to Friday, 40 hours per week, plus participating in the on‑call rotaSalary: Competitive, dependent on experience

Benefits

• 24 days paid holiday per year (plus bank holidays)
• Mobile phone
• Laptop
• Competitive pay
• Company vehicle
• Company health scheme
• Workplace pension

Equal Opportunities

We are an equal opportunities employer and welcome applications from under‑represented areas of the community. Lanes Group is a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.

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