Accommodation Manager

Accommodation Manager

Join us as our new Accommodation Manager, where you’ll lead, motivate, and coordinate our dedicated team to uphold exceptional standards of cleanliness and presentation. In this pivotal role, you’ll ensure every accommodation type delivers an outstanding guest experience, helping us create a welcoming and memorable stay for all.

What you will be doing

• Recruiting, onboarding, and training members of the Accommodation team.
• Creating a positive team culture that consistently delivers high standards.
• Implementing an effective team structure, delegating roles, and setting clear responsibilities.
• Providing ongoing coaching, on-the-job training, 1-2-1s, and development plans.
• Driving team engagement, motivation, and recognition.
• Overseeing daily cleaning operations across all accommodation types.
• Conducting regular inspections to ensure cleanliness and presentation meet required standards.
• Creating and executing rolling plans to support consistent operational performance.
• Analysing data and monitoring team and unit performance to produce weekly action plans, implementing improvements where needed.
• Working closely with Maintenance and Guest Experience teams to coordinate check‑ins, repairs, and special requests.

About you

• Previous experience managing teams.
• The ability and knowledge to coordinate complex daily business operations.
• Experience with forecasting labour and resource planning skills.
• A leadership style that inspires, supports, and brings out the best in diverse teams.
• The ability to access accommodation to perform checks and deliver hands‑on cleaning services as required, performing physical tasks including lifting, bending and standing for extended periods of time.
• The flexibility to work across varied days including weekends, evenings, and bank holidays as required.
• Confident using standard IT systems and applications.
• A full UK driving licence.

Benefits

• The chance to develop your skills and boost your career across our 65 parks.
• Employee Assistance Programme with a 24/7 confidential helpline for counselling and support.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30% on food, drinks and leisure activities.
• Discounts on partner brands such as Hello Fresh and local gyms.

Parkdean Resorts takes safeguarding seriously; background checks including DBS (or equivalent) will be carried out if appropriate.

We want to create an environment where people feel safe to discuss disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.

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