Customer Information & Engagement Coordinator x 4

Your new company Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels. Your new role As a Customer Information & Engagement Co-ordinator, you’ll be at the centre of customer communications and engagement activity. You’ll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience-both online and on-site.You’ll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey. What you’ll need to succeed Customer Communications Manage and respond to customer enquiries across email, social media and in-person channels Provide clear, accurate information on schedules, venues, ticketing, transport and services Draft and maintain customer-facing content including FAQs and guidance materials Monitor incoming queries and escalate complex issues where appropriate Engagement & Experience Support the planning and delivery of public engagement campaigns Assist with fan engagement activities and feedback initiatives Help ensure inclusive, accessible and high-quality experiences across all touchpoints Work closely with CRM and ticketing teams to enhance the customer journey. Feedback & Reporting Capture and analyse customer feedback trends Produce regular insights to support continuous improvement Liaise with operational teams to resolve issues and ensure follow-through Event Delivery Provide on-site support at venues and customer information points Collaborate with frontline teams and volunteers to ensure consistent messaging Support engagement and marketing activity during live event delivery What you’ll get in return Excellent rate of pay Be part of a high profile event Head office is based in Glasgow City centre. What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk41bf1e1f-b16b-4260-a40a-17c77a06fd15…