Active Host – London

Virgin Active have long committed to inspiring both new and current members to live an active life. There is a whole lot more to Virgin Active, there is a number of employees who work behind the scenes to support our clubs in delivering world class exercise experiences. We are looking for a Active Host to join our Team.

As Active Host, you will  have excellent service, safety and standards will be at the forefront of your daily operation.

The role:

• Fully proficient in navigating operating systems and the administration required to record tasks.
• To create and drive a fun and effective engagement calendar to delightfully surprise our customers
• To have direct responsibility for all management duties in reception including ensuring your equipment and tools todo your job are in good working order
• As a host, your smile, professionalism, and personable manner, will be the leading behaviour every time a Virgin
• Active team member, learner, or external partner enters the building, or makes contact with the support office
• Building relationships at all levels will be the corner stone of this role.
• The standards, cleanliness and premium look and feel of the support office will be a key responsibility for you, aswell as everyone at the club. You will be proactive and proud to keep the club on brand. 

What qualities does a Active Host need to join Virgin Active?

• Ensure the club telephony system is fully serviceable and correctly maintained at all times.
• Carry out the weekly banking process, including reconciliations to ensure that incomings and outgoings are inbalance and any discrepancies promptly accounted for.
•  Provide reporting on Academy lead management & proactive solutions on how to further promote courses.
• Produce weekly support office people CSAT reports to analyse areas we are doing well, and areas our servicecould improve on.
• As an experience lead, opening and closing the support office, in addition to servicing weekend responsibilities attimes, will be a requirement. 
• You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
• You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing

Our Perks

• 25 days (excluding bank holidays) annual leave – and we want you take them
• Access to The Peoples Pension, with our contributions at 3%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family – where not only can you  communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) – 
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

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