Head of People Experience

Job DescriptionThis is an exciting leadership role for someone who loves people, culture and making a real difference.As Head of People Experience, you will lead and support the People Experience team, taking responsibility for recruitment, training, retention, engagement and structured support across the Care Professional journey. You will help promote Home Instead as an employer of choice, build strong community links, lead creative recruitment campaigns, and ensure candidates and employees receive a warm, professional and engaging experience from the very beginning.You will oversee recruitment activity, support the creation of a strong talent bank, monitor the ratio of Care Professionals to clients, and work closely with scheduling and operations colleagues to support business growth. You will also lead on training activity, helping to ensure that learning, development and compliance remain of the highest standard.A key part of the role will be supporting staff wellbeing, morale and engagement. You will help shape the Care Professional journey, especially during the first 12 weeks, oversee supervisions and appraisals, lead reward and recognition activity, review feedback and exit interviews, and use people-related data to identify trends and drive improvement.This is a varied, hands-on and influential role where no two days will be the same. You will be central to creating a workplace where people feel valued, supported and proud to be part of Home Instead.QualificationsWe are looking for someone with experience in HR, recruitment, training, employee engagement or people management. You will need to be confident, organised, self-motivated and able to build positive relationships quickly.The ideal candidate will have:Experience within a generalist HR, recruitment, training or people-focused role.Experience of end-to-end recruitment and retention activity.Experience delivering or supporting training and development programmes.A good basic understanding of employment law, HR processes and procedures.Line management experience.Strong communication, presentation and relationship-building skills.Excellent organisation and prioritisation skills, with the ability to work accurately under pressure.Confidence using IT systems, including Microsoft Office or Google Suite, HR systems and virtual communication platforms.The ability to motivate, influence and support others to achieve their potential.A degree or equivalent qualification or experience in management would be beneficial. Flexibility to work outside standard office hours when required is also important to meet the needs of the business.Additional InformationThis role plays a key part in supporting the successful operation and continued growth of Home Instead Shrewsbury, Oswestry and Wem.Salary: £27,000 – £30,000 (depending on experience)…